FAQ’s for Therapeutic Kneads Sanitation Protocols

Please see our hours below, and be sure to join our mailing list and follow us on social media to be the first to know about any updates/changes:

Tuesday & Wednesday 9:30 AM – 7:00 PM

Thursday 10:00 AM – 6:30 PM

Friday & Saturday 9:30AM – 5:30 PM

Closed on Sundays and Mondays.

If an employee shows signs or symptoms of illness, they will be sent home immediately. Any client presenting symptoms will be asked to kindly reschedule and to come back no earlier than 2 weeks to ensure health and wellness for all.

We are using Shaklee Basic Germicide (Basic G), registered with the EPA, and is effective in killing the Covid-19 virus after 1 minute of application; and is safe for the environment and our clients and does not produce any allergic reaction or irritation. As usual, we will continue using a medical laundry service for all our sheets.

Our online booking is available and we will be calling you to confirm. You will be asked to leave a credit card on file in order to facilitate contactless payment at the end of your service. 

We ask that you arrive 10 minutes or less before your appointment. Please enter with your mask on if you have a cough or have been exposed to COVID or cold/flu-like symptoms in your household. Masking is now optional. For our guests who continue to wear masks, we will ensure that your therapist will also wear one.

Your massage therapist will wear a mask at your request during the treatment. After your therapist does an intake and verifies your treatment, they will leave the room to wash and sanitize their hands before the massage. Please be sure to check in with your therapist on music choice, warmth, and lighting before they begin touching you. 

After your therapist exits the room, you may get dressed. Please be sure to hydrate after your massage. If you would like to purchase your favorite products, our staff would be happy to assist you in pulling them and bagging them for you at check-out. Gratuities can be added ahead of time to your credit card. It is best to book your next appointment now. We suggest booking a standing appointment to allow for the convenience of your schedule. Remember that you will receive 5000 Therapeutic Rewards Points or $5.00 for your next visit when you reschedule at checkout.

Everyone who is part of our team is dedicated to ensuring the safety of each other and all clients. We work to avoid high-risk areas. 

Important Information

Please review the pdfs below for important information on our new policies: