FAQ’s for Therapeutic Kneads Sanitation Protocols
We have temporarily adjusted our hours as follows. For our latest changes, please reference the top of our website. Hours may be adjusted slightly due to business demands. Please see our hours below, and be sure to join our mailing list and follow us on social media to be the first to know about any updates/changes:
Tuesday 10:00 AM – 7:00 PM
Wednesday 10:00 AM – 7:00 PM
Thursday 10:00 AM – 7:00 PM
Friday 9:30 AM – 6:00 PM
Saturday 9:30 AM – 6:00 PM
Closed on Sundays and Mondays.
We will begin new screening procedures of all staff and clients that will include asking a series of COVID-related questions and touchless temperature, pulse rate and oxygen levels. All clients will be asked the screening questions at the time of booking, confirmation and upon arrival. If an employee shows signs or symptoms of illness, they will be sent home immediately. Any client presenting symptoms will be asked to kindly reschedule and to come back no earlier than 2 weeks to ensure health and wellness for all.
We are using Shaklee Basic Germicide (Basic G) that is registered with the EPA and is effective in killing the Corona Virus after 1 minute of application. We also are using 70% alcohol and Kangen 11.0 Water that is high-alkaline and kills germs on contact. All of these solutions are safe for the environment, as well as our clients and do not produce any allergic reaction or irritation. Initially, our staff will have 30 minutes between clients to thoroughly sanitize and disinfect all surfaces, linens and anything touched. As usual, we will continue to use a medical laundry service for all of our sheets. We will be cleaning every common area, such as reception area, door knobs, counters and bathrooms – every hour on the hour.
Our online booking is available and we will be calling you to confirm. You will be asked to leave a credit card on file in order to facilitate contactless payment at the end of your service. We are not accepting cash at this time.
We ask that you arrive 10 minutes or less before your appointment. We will alert you when it is safe to enter. Leave any bags/purses in your vehicle and come alone. We ask that no guests come inside with you unless they have an adjoining appointment. We offer you bottled water to go. Please enter with your mask on and respect our Social Distancing markers. After you have received your screening questions and temperature, pulse and oxygen readings, you will be checked in and escorted to an area to wash & sanitize your hands.
Your massage therapist will be wearing a mask during the treatment. We also ask that you keep yours on as well for the safety of our staff. They will also be wearing an apron that is changed after every client to protect their clothing from contamination. We will not be doing massage with gloves on, unless requested. After your therapist does an intake and verifies what your treatment will be, they will leave the room to wash and sanitize their hands before the massage. Please be sure to check in with your therapist on music choice, warmth, lighting before they begin touching you. When you are face-down, a hammock-like towel will cover the opening so that your mask may be removed only for that portion of the treatment. No face or massage inside the mouth will be performed at this time. Less talking is preferred in order to limit aerosols into the room and promotes a deeper relaxed state.
After your therapist exits the room, you may get dressed. We have temporarily suspended the hot towel service, so we ask that you wash your hands again upon leaving. Please be sure to hydrate after your massage. If you would like to purchase your favorite products, our staff would be happy to assist you in pulling them and bagging them for you at check-out. Gratuities can be added ahead of time on your credit card. We are asking that you refrain from using cash at this time. It is best to book your next appointment now, as we have limited availability and capacity that is allowable by the State of Illinois. We suggest booking a standing appointment to allow for the convenience of your schedule. Remember that you receive 5000 Therapeutic Rewards Points or $5.00 for your next visit when you reschedule at checkout.
Everyone who is part of our team is dedicated to ensuring the safety for each other and all clients. We work to avoid high-risk areas. We screen each team member at the beginning of the day and make sure all PPE is used appropriately and at all times.
Please review the pdfs below for important information on our new policies: